This website is operated by Debt Collection Service Limited, whose company registration number is 05370515 (England & Wales, UK), and Registered Office is at Easton Business Centre, Felix Road, Bristol, BS5 0HE.
The contents of this website is copyright of Debt Collection Service Limited, in whom all rights are vested. You may not make alterations or additions to the material on this site, or sell it, copy it or misappropriate it.
This website forms part of the intellectual assets of Debt Collection Service Limited. The design of the site was developed by, and is the copyright of, Debt Collection Service Limited.
Email addresses of the formats firstname.lastname@example.org and email@example.com are copyright of Debt Collection Service Limited their use for mass emails (so-called ‘SPAM’) or similar use is prohibited, and will be considered as a breach of our copyright.
Inappropriate use of the data on this website could lead to prosecution under the Computer Misuse Act, The Copyright and Related Rights Regulations 2003, Copyright, Designs and Patents Act 1988, The Copyright and Related Rights Regulations 1996, The Copyright and Rights in Databases Regulations 1997, The Electronic Commerce (EC Directive) (Extension) (No. 2) Regulations 2003, The Copyright, Etc. And Trade Marks (Offences And Enforcement) Act 2002, The Copyright and Related Rights Regulations and other relevant UK and EU regulations and laws. Breaches will also be reported to the Office of the Information Commissioner for investigation.
Debt Collection Service respects the privacy of every individual who visits our website.
• Personal Data
Debt Collection Service will not collect personally-identifiable information about you (e.g. your name, address, telephone number or email address (personal data)) through our website unless you have provided it to us voluntarily. Personal data that you provide to us will only be used by us or a third party on our behalf to contact you in relation to matters relating to the administration of debt collection and associated professions and services.
• Additional Information Collected Automatically
In some cases, we may automatically (i.e. not via registration) collect technical information when you connect to our site that is not personally identifiable. Examples of this type of information include the type of Internet Browser you are using, the type of computer operating system you are using and the domain name of the website from which you linked to our site.
When you complete an online form on our website we will collect information on your computer, browser, operating system, IP address and other non-personal information. This information is used for analytical purposes and to assist with the tracing of any inappropriate use of the system.
• Information Placed Automatically on Your Computer – Cookies
When you view one of our websites, we may store some information on your computer. This information will be in the form of a “Cookie” or similar file and can help us in many ways. For example, Cookies allow us to tailor a website to better match your interests and preferences, and to monitor the frequency of visit(s) to our site. With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies or receive a warning before a Cookie is stored. Please refer to your Browser instructions or help screen to learn more about these functions.
• Telephone Calls
We record some of our telephone calls, this is to help us review notes of telephone conversations and also to later verify the contents of a conversation. Our recording of telephone calls is in compliance with The Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000, and other relevant legislation.
• Brading / Trading Names
The brand / trading names names of ‘Debt Collection Service‘, ‘debtcollectionservice.uk‘, ‘DCS‘, ‘DCS UK’, ‘DebtCollectorUK’ and ‘collectyour.money’ are used by both Debt Collection Service Limited and Debt Collection Service (DCS) Ltd. Correspondence from DCS will make clear which legal entity has sent the correspondence.
Data Privacy Notice
This privacy notice provides you with details of how we collect and process personal data through your use of our websites.
By providing us with your data, you warrant to us that you are over 13 years of age.
Debt Collection Service Limited is the Data Controller and is responsible for personal data (referred to as “we”, “us” or “our” in this privacy notice).
Our full contact details are:
Full name of legal entity: Debt Collection Service Limited, company registration number 5370515 (England & Wales)
Offices & Registered Office: Easton Business Centre, Felix Road, Bristol BS5 0HE
Telephone: 0117 370 4236
It is very important that the information we hold about you is accurate and up to date. Please contact us if your address, telephone number(s) or email address changes – you can email firstname.lastname@example.org, please quote the case number.
2. What data do we collect about you, for what purpose and on what grounds do we process it
Personal data means any information capable of identifying an individual. It does not include anonymised data.
We may process the following categories of personal data about you:
• Communication Data that includes any communication that you send to us whether that be through our website, email, twitter, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record-keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
• Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address, email address, telephone number, contact details, and purchase information. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
• User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back-ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
• Technical Data that includes data about your use of our website and online services such as your IP address, details about your internet browser, length of visit to page(s) on our website, pages viewed and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant content to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and grow our business and decide our marketing strategy.
• Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.
We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please contact us. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.
We may process your personal data without your knowledge or consent where this is required or permitted by law.
3. How we collect your personal data
We may collect data about you by you providing the data directly to us. We may automatically collect certain data from you as you use our website by using cookies and similar technologies.
We may receive data from third parties such as a client, analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment and delivery services, such as data brokers or aggregators. We also receive personal data from our clients which may relate to their clients / customers.
We may also receive data from publicly available sources such as our clients, Companies House, Electoral Register, Register of Debts and other businesses involved with debt collection.
4. Marketing Communications
Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).
Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if you made a purchase or asked for information from us about our goods or services, or you agreed to receive marketing communications and in each case, you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However, you can still opt-out of receiving marketing emails from us at any time.
Before we share your personal data with any third party for their own marketing purposes we will get your express consent.
You can ask us or third parties to stop sending you marketing messages at any time by emailing us at email@example.com
If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchase of services or in connection with debts.
5. Disclosures of your personal data
We may share your personal data with the parties set out below:
• Service providers who provide mailing, IT and system administration services.
• Those that provide a service to assist us to carry out the functions of our business including (but not limited to), Process Servers, HM Courts and Tribunals Service (including the County Court and the High Court), High Court Enforcement Officers (including their agents, staff, workers, advisers etc).
• Professional advisers including solicitors, lawyers, bankers, auditors and insurers
• Government bodies that require us to report processing activities.
We require third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
6. International Transfers
Data is processed within the United Kingdom. Data may be held in the United Kingdom or the European Economic Area (EEA).
7. Data Security
We have security measures in place to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees, Directors and agents who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.
8. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes, the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six tax years after the transaction.
In some circumstances, we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
9. Your Legal Rights
Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.
You can see more about these rights on the ICO website. If you wish to exercise any of the rights set out above, please contact us.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex, if you have made a number of requests or if the data has been held for more than a year. In this case, we will notify you.
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). You should contact us first so that we can resolve your concerns.
10. Third Party Links
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Updated 12 May 2022