About us

We’ve been recovering unpaid debts for UK small businesses since 2005.

Bristol-based. SME specialists. We understand cash flow matters because we’re a small business too.

Who we are

We’re Debt Collection Service Limited – DCS. A small team that helps other small businesses get paid.

We’ve been recovering unpaid invoices for UK businesses since 2005. We know how frustrating it is when customers don’t pay. We know how much time you waste chasing them. And we know how much it hurts your cash flow.

Why Small Businesses Choose Us

We’re SME specialists

We only work with small and medium-sized businesses. We understand your world because we live in it too. Every unpaid invoice matters when you’re running a small operation.

Once you instruct us, we handle all debtor contact. You get back to running your business. Your customer relationships stay intact, and your customer (the debtor) makes payment direct to you.

Simple, fair pricing

Small instruction fee per case. Success-based commission on what we recover. No hidden charges. We’ll tell you the exact cost before you instruct us.

We build long-term relationships

Some clients use us once and don’t need us again for years. That’s fine. We’re here when you need us. Many clients return or recommend us because we get results without drama.

How we work

1. You instruct us.

We will provide you with an Instruction Form. Simply sent this to us with details of the debt, copies of the unpaid invoice(s) and relevant correspondence on the debt.

2. We take over immediately

We contact the debtor by letter (usually Royal Mail Signed For or Guaranteed Delivery) and follow up by email or phone. We tell the debtor to communicate with us, not you.

For B2B debts, we calculate and claim statutory interest, Compensation Entitlement, and debt collection costs on top of the original debt. We provide the debtor with a detailed “Statement of Debt”, along with comprehensive information on the legal basis for the sums added to the debt.

3. We keep you updated

We will provide you with an email or WhatsApp update for each significant development in the case. We don’t use complicated online systems, you can simply email the person managing the case if you’d like an update between our updates.

4. Payment goes directly to you

Debtors pay straight into your bank account. You’re in control of your money. In the rare cases when the debtor wants to make a case payment, they can make an appointment to visit our office, and we will promptly make payment to you.

We then write to the debtor to confirm that the matter has been resolved and the case closed. We also write to the client with details of how the final sum paid by the debtor was calculated, along with our invoice for the “Success Fee”.

What Makes Us Different?

We’re not solicitors, we don’t pretend to be. We’re debt collection specialists. If your case needs legal action, we handle the County Court paperwork – but our goal is to recover your money without going to court.

The debtor pays you direct – avoiding long delays with funds being forwarded to clients. (The exception to this is where a High Court Enforcement Officer or County Court Bailiff collects the debt on your behalf.)

We don’t just collect debts – we help small businesses survive and thrive by improving their cash flow.

Ready to Recover Your Money?
Call us: 0117 370 4236
Email us: office@debtcollectionservice.uk
WhatsApp Chat: 01173704236

Debt Collection Service Limited
Company Registration Number: 05370515 (England & Wales, UK)
Registered Office: Easton Business Centre, Felix Road, Bristol, BS5 0HE, United Kingdom.
Registered with HM Revenue and Customs for Value Added Tax (our charges are subject to VAT).
Registered with the Office of the Information Commissioner (ICO) for the handling and processing of personal data.

We are not solicitors, a firm of solicitors, nor do we purport to be a firm of solicitors. Accordingly, we are not regulated by the Solicitors Regulation Authority (SRA).
We not need to be registered with the Financial Conduct Authority (FCA) as we do not undertake any activities regulated by the FCA.
We operate a Complaints Procedure should any debtor, client or third-party be dissatisfied with how a case has been handled.