We specialise in supporting small businesses to collect debts owed to them.



We specialise in supporting small businesses to collect debts owed to them.

Most of our clients are small businesses that need to collect the payments due to them.

We act on instructions promptly on receipt. We issue clients with regular email updates of our progress in each case. Once we’ve taken a case on we tell the debtor that they need to communicate direct with us (and not our client). Payments are usually made by the debtor direct to the bank account of our client, with the debtor also having the option of making payment by cheque (payable to the client).

Our offices are in Bristol, and we have clients around the country. The company was formed in 2005, and has a proven track record of supporting clients.

Why choose DCS?

    We are a SME and recognise the importance of cash flow for other SMEs. Our ‘niche’ is supporting small businesses to collect payments due to them, whether this be unpaid invoices, unpaid hotels bills or overdue childcare fees.

    By specialising in supporting SMEs we are better able to understand the needs of the client (and the debtor), which helps us to broker a solution.

    2. We prefer to have a long term relationships with our clients

    For some of our clients we successfully collect a debt for them, and then don’t hear from then again for a few years. We prefer to establish long term relationships with our clients; simply put it is better for us to have a satisfied client that may return to use our services again.

    We provide our clients with cards / labels to affix to statements and invoices to show that we’re ready to take on a case if payment is not forthcoming. This lets the customers of our clients know that we’re waiting in the wings to take a case on if necessary. In the short-term this may mean that there is no need to refer a case to us, but it helps us to build a long term relationship with our clients.

      1. Simple and fair charging structure

      We charge an initial instruction fee for each debt that we take on. This fee is subject to negotiation if the client has a series of debts to refer to us.

      We charge a ‘success fee’ based on the sum recovered. This is either calculated as a percentage of the compensation entitlement, interest fees and debt collection costs paid by your debtor, or a percentage of the total sum recovered. The charges are made clear before you instruct us to collect a debt.

      Debt Collection Service Limited
      Company Registration Number: 05370515 (England & Wales, UK)
      Registered Office: Easton Business Centre, Felix Road, Bristol, BS5 0HE, United Kingdom.
      Registered with HM Revenue and Customs for Value Added Tax (our charges are subject to VAT).
      Registered with the Office of the Information Commissioner (ICO) for the handling and processing of personal data.

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